Frequently Asked Questions
In our FAQ we have gathered the questions we get the most. If you don't find your answer below, please feel free to contact our Customer Service.
Our Products
WHAT PAPER DO YOU PRINT ON?
Our limited edition prints are produced on a matte 310g paper, made of 100% alpha-cellulose. It has a smooth surface texture and the paper allows for excellent colour reproduction and clarity.
Limited Edition prints are produced on Hahnemühle’s most exclusive cotton-based papers.
ARE YOUR PRINT SHOP CERTIFIED?
Yes, our print house is a certified Hahnemühle studio.
Are your artwork original?
Yes, there are original artworks in acrylic. Cottoncanvas or lineencanvas.
Highquality studio acrylic paint.
DO YOU OFFER FRAMING SERVICE?
Yes, we offer complimentary framing for Fine Art Print service only, but please contact us in e-mail
Note that we do not offer frames for 100x100 cm artworks or original artwork.
WHERE ARE YOUR FRAMES MANUFACTURED?
The wooden profile we offer, currently in black, oak and white, are made in Germany and crafted with care from a manufacturer widely know for its quality.
ORDER AND RETURNS
HOW DO I KNOW IF MY ORDER WENT THROUGH?
Once your purchase has gone through, you should receive an order confirmation to the e-mail address you provided at checkout. It might take up to 15 minutes until you receive this email.
If you don't receive an order confirmation, please check your spam folder. If you can't find it there either, it could mean something went wrong with your purchase or that you entered the wrong email address when placing your order. If so, contact us at malin@byjalma.se and we will solve this for you.
Who is By Jalma AB?
By Jalma is the company behind the artist Malin Hjalmarsson. By Jalma is a small familyowned company that includes webdesign, art and yoga.
WILL I HAVE TO PAY CUSTOMS CHARGES?
Please keep in mind that duties and taxes may apply if an order is shipped to a delivery address outside the EU. These costs are not included in the final price at checkout. Any charges on a parcel must be paid by the person receiving the parcel.
By Jalma has no control over these charges and we can't tell you what the cost would be, as customs policies and import duties vary widely from country to country.
Please check with your local customs office to get an idea of any duties or taxes that may apply.
HOW DO I MAKE A RETURN?
Purchases may be returned within 14 days of the date of delivery.
To return a product, please send us an email with the e-mail address registered when making the purchase and include:
- The order number
- The name of the article(s) you wish to return
- Please provide the reason of your return.
Please send this email to malin@byjalma.se. As soon as we have received your email, we will provide you with all information you need incl. a return label.
We normally answer you within 48 hours.
Kindly note that after 14 days from time of delivery, we can't handle nor accept any returns.
CAN I EXCHANGE MY PRODUCT?
We don't handle exchanges. If you want to make an exchange please return your product and place a new order.
WHAT IS THE RETURN SHIPPING FEE?
You are responsible for the cost attributable to return shipping. Thus, we will deduct 49 kr (i.e. the cost for return shipping) from the amount we pay back to you for returned item.
WHAT IS THE RETURN SHIPPING FEE?
You are responsible for the cost attributable to return shipping. Thus, we will deduct €5 (i.e. the cost for return shipping) from the amount we pay back to you for returned item.
WHAT IS THE RETURN SHIPPING FEE?
You are responsible for the cost attributable to return shipping. Thus, we will deduct 6 USD (i.e. the cost for return shipping) from the amount we pay back to you for returned item.
HOW DO YOU HANDLE LATE RETURNS?
We have a 14-day return policy from time of delivery. Kindly note that we do not accept any returns after this period.
WHAT HAPPENS IF THE PRODUCTS I RETURN IS DAMAGED?
You are responsible for return shipping, and we are entitled to compensation if products return to us in damaged condition. However, we understand that art prints are a fragile and delicate product and normally overlook and tolerate minor damages.
However, if we receive obviously poorly packed products, multiple damaged products or repeatedly receive returns from the same person in damaged condition, we will exercise our right to be compensated for the depreciation of the product.
As a damaged art print are unsellable it holds no or very low value. Thus, we are normally entitled to withhold the full amount in such cases. However, we nevertheless always offer a partial refund of 50% regardless of the condition of the returned product. For other product categories, compensation is decided case by case depending on the damage.
Naturally, the above is nothing we wish for. So please handle our products with care. It's in yours, ours, the artists and the environments best interest.
Delivery
DO YOU SHIP TO MY COUNTRY?
We currently ship to the following countries:
Australia
Austria
Belgium
Canada
Croatia
Czech Republic
Denmark
Estonia
Finland
France
Germany
Hungary
Iceland
Italy
Latvia
Lithuania
Luxembourg
Malta
Netherlands
Norway
Poland
Portugal
Romania
Slovakia
Slovenia
Spain
Sweden
Switzerland
United Arab Emirates
United States
If you can't find your country above send us an email to malin@byjalma.se and we'll see what we can do.
DO YOU OFFER FREE SHIPPING?
We offer free shipping on all orders over 3000 kr.
WILL I HAVE TO PAY VAT?
VAT is included in all prices for customers in Norway. The new VAT legislation (VOEC) means that Norwegian orders containing individual items under 3000 SEK will now be taxable at checkout at the appropriate rate of Norwegian VAT (25%).
If you order an item to the value of 3000 SEK or more, you may be liable for customs and import tax at the border.
All above should be managed automatically both by us at checkout and customs. If not, contact our Customer Care team who will assist you.
HOW LONG WILL DELIVERY TAKE?
Artproducts and Fine Art Prints
Sweden: 2-5 business days
Rest of Europe: 4-7 business days
USA, Canada & Australia: 5-9 business days
Rest of The World: 5-9 business days
The delivery time and availability of original are stated on each product page.
HOW LONG WILL DELIVERY TAKE?
Art Products and Fine Art prints within Sweden: 2-5 business days .
Original artwork 3 - 7 business days
HOW LONG WILL DELIVERY TAKE?
Open Edition prints, frames and other accessories to Norway: 4-7 business days .
The delivery time and availability of Limited Edition prints are stated on each product page.
HOW LONG WILL DELIVERY TAKE?
Open Edition prints, frames and other accessories to Denmark: 4-7 business days .
The delivery time and availability of Limited Edition prints are stated on each product page.
HOW LONG WILL DELIVERY TAKE?
Open Edition prints, frames and other accessories to Germany: 4-7 business days .
The delivery time and availability of Limited Edition prints are stated on each product page.
HOW LONG WILL DELIVERY TAKE?
Open Edition prints, frames and other accessories to the Netherlands: 4-7 business days .
The delivery time and availability of Limited Edition prints are stated on each product page.
HOW LONG WILL DELIVERY TAKE?
Open Edition prints, frames and other accessories to Switzerland: 4-7 business days .
The delivery time and availability of Limited Edition prints are stated on each product page.
HOW LONG WILL DELIVERY TAKE?
Open Edition prints, frames and other accessories to the United States: 5-9 business days .
The delivery time and availability of Limited Edition prints are stated on each product page.
MY ORDER SEEMS TO BE LOST, HOW DO I PROCEED?
If you have received a delivery notification from us but have not received your package within 8 business days, let us know at malin@byjalma.se and we will help you track it down.
However, even if we are happy to assist you, the fastest and easiest way is often to contact the freight forwarder directly with the details found in your shipping confirmation.
MY ORDER SEEMS TO BE LOST, HOW DO I PROCEED?
If you have received a delivery notification from us but have not received your package within 4 business days, let us know at malin@byjalma.se and we will help you track it down.
However, even if we are happy to assist you, the fastest and easiest way is often to contact the freight forwarder directly with the details found in your shipping confirmation.
MY ORDER ARRIVED DAMAGED, WHAT SHOULD I DO?
On the rare occasion that a print or artwork arrives in anything less than mint condition, contact us right away. We ask you to include some photos of the damaged product and its package to malin@byjalma.se and we will assist you from there.
WHAT HAPPENS IF I DON’T COLLECT MY PACKAGE?
If for any reason (including the intention of cancelling your order) you don’t retrieve your package from a service point, it will be returned to us and processed as a return.
A fee of 200 kr is charged for all uncollected parcels. The fee covers administration fees, return postage, and handling. If you change your mind after the parcel has been sent, you must still collect it from the service point and then make a return.
WHAT HAPPENS IF I DON’T COLLECT MY PACKAGE?
If for any reason (including the intention of cancelling your order) you don’t retrieve your package from a service point, it will be returned to us and processed as a return.
A fee of €25 is charged for all uncollected parcels. The fee covers administration fees, return postage, and handling. If you change your mind after the parcel has been sent, you must still collect it from the service point and then make a return.
WHAT HAPPENS IF I DON’T COLLECT MY PACKAGE?
If for any reason (including the intention of cancelling your order) you don’t retrieve your package from a service point, it will be returned to us and processed as a return.
A fee of 25 USD is charged for all uncollected parcels. The fee covers administration fees, return postage, and handling. If you change your mind after the parcel has been sent, you must still collect it from the service point and then make a return.
PAYMENTS
How do I know I can order safely?
We use SSL (Secure Socket Layer) which is a security protocol for secure data transmission over the Internet (or other networks). The SSL protocol provides an encrypted channel between sender and receiver. Encryption ensures that no one can tamper with the data (message integrity). The SSL protocol uses digital certificates to verify the sender and/or recipient of the data transfer (Server Authentication).
What payment methods do you accept?
We use Klarna checkout and the payment methods you can choose between are clearly stated at checkout.
For more information about payments and Klarna, check out our Klarna FAQ section here.
What payment methods do you accept?
We use Klarna checkout and the payment methods you can choose between are clearly stated at checkout.
Do you offer Sofort as a payment method?
Yes, for German customers that is a payment method we offer.
PROMOTIONS AND DISCOUNTS
WHAT ARE THE CONDITIONS FOR DISCOUNTS?
All discount codes are valid only on products offered at regular price.
Discounts only apply on products covered by the specific offer/code. Also, discount does not cover other costs at checkout such as shipping fees or the like.
You can't combine multiple discount codes.
Do you offer discounts?
We rarely offer discounts.
That being said, if you sign up to our Membership Program we offer member discount on almost all our artworks.
MEMBERSHIP PROGRAM
HOW DOES YOUR MEMBERSHIP PROGRAM WORK?
When signing up to our Membership Program you get access to exclusive benefits including member discounts on almost all artworks, early access to upcoming drops and much more.
It’s easy (and free!) to create an account. Sign up here.
